Australian Made. World’s Best.
Mens Wear
Womens Wear
Childrens Wear
Accessories

FAQs 

Shopping & Ordering
 
Payment & Security
 
Returns & Exchanges
 
 
 
Shopping & Ordering
How do I change or cancel my order?

If you wish to change or cancel an order after clicking ‘Place Order’, please contact the Merchandise hotline immediately on 1300 150 960

NOTE: Orders can only be changed or cancelled if they have not yet been dispatched from our warehouse.
 

 

How do I order online?

To purchase a product on our site, click on the item you wish to buy, select the size and quantity required and click 'add to cart'. You can then go back and add additional items to your cart by clicking ‘Continue Shopping’ or alternatively click ‘Place order’. Please note you will need your credit card, including the billing address to finalise your online shopping.

A tax Invoice will be emailed to you within 24 hours after your order is submitted (you will advise your email address when placing the order)
If you do not receive a tax invoice or order confirmation via email:
1.         We have not received your order. Please contact the Merchandise hotline number on1300 150 960 for further assistance.
2.         Your spam filter may be blocking our emails - please check your spam folder & settings on your computer.
Should you require another copy please email your request to orders@zinc.com.au

You will receive a second and final email notifying you when your order has been dispatched. Included in this email will be your parcel consignment number so that you can track your parcel via www.eparcel.com.au    
 

 

International Orders

If you require an international delivery, please contact our Customer Service team at orders@zinc.com.au for a quote.


Please note that pricing does not include any duties and taxes that may be applicable to import items into your particular international destination.

 

 

 
 
Payment & Security
What payment methods do you accept?

We accept payment via VISA and MasterCard only. Your credit card will be charged at the completion of your order. Credit card purchases will be displayed as Zinc Group Pty Ltd on your credit card statement.

NB All prices per item are exclusive of GST
 

 

How secure is my credit card and personal information?

Your security while shopping online is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security. The checkout securely encrypts all payment information which is sent directly to the bank, so we do not store your credit card details.
 

 

What currency do you use?

All prices are displayed in Australian Dollars, including GST.  For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur.

 

 
 
Returns & Exchanges
Can I get a Return?
If you change your mind on an item, we will exchange or refund provided you return it within 14 days from the date of purchase, unworn and in its original condition with labels attached and with our original invoice. 

Kenworth Shop is not legally obligated to give refunds off the purchase price on items or exchange them simply because you have changed your mind about the purchase.

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose.  Our policy under these circumstances is:

You (the customer) are entitled to a refund for items you purchase if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would;

and you return the item within a reasonable time after purchase and provide proof of purchase.  If you do not return the item within a reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.

Kenworth Consumer reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to exchange the item, we are happy to do this for you.

 

Can I get an Exchange?

Should you wish to exchange the item for an alternative size or colour, please contact the Merchandise hotline on 1300 150 960. Upon exchange approval you will be required to enclose with your goods a postage paid, self-addressed bag (Australian residents only).  Please note: all postage costs will be covered by the customer. If the same item is no longer available, a refund will be provided crediting your original method of payment.

Please note that we do not offer exchanges for international customers, however we will gladly refund your purchase to your original method of payment provided all of the Refund Policy conditions are met.

Please ensure your name, address, phone number and instructions are clearly indicated and send to the address below:
Zinc Pty Ltd
32 Ellis Street
South Yarra VIC 3141

If you have any questions, please email us at orders@zinc.com.au or contact the Merchandise Hotline number on 1300 150 960
 

 

 

 

 

 

 

® 2015 PACCAR Australia Pty Ltd. All rights reserved.