If you change your mind on an item, we will exchange or refund provided you return it within 14 days from the date of purchase, unworn and in its original condition with labels attached and with our original invoice.
Kenworth Shop is not legally obligated to give refunds off the purchase price on items or exchange them simply because you have changed your mind about the purchase.
Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose. Our policy under these circumstances is:
You (the customer) are entitled to a refund for items you purchase if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would;
and you return the item within a reasonable time after purchase and provide proof of purchase. If you do not return the item within a reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.
Kenworth Consumer reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
If you are entitled to a refund but you would prefer to exchange the item, we are happy to do this for you.